Lyon: Hats Off to the Tourist Office Teams
Almost a week after the fire at the Tourism Pavilion on Place Bellecour, the teams at ONLYLYON Tourism and Conventions continue their work. A replacement visitor centre, support from local information points and guided tours continuing: despite the shock, they quickly put practical solutions in place to assist visitors and Lyon residents.
From historic landmarks to riverside views, discover Lyon with the professionals who keep its welcome alive.
A Historic Building Lost, the Teams Unharmed
Built in 1852, the Pavilion had welcomed visitors since 1924. According to ONLYLYON, it opened 363 days a year and received almost 200,000 people annually. Its destruction represents the loss of a historic building and a familiar landmark where tourists and residents came for advice and ideas.
In its statement published on LinkedIn, the organisation says it had closed the premises as a precaution late that morning. No team members were injured. It also thanks the firefighters and police for their intervention. The statement alone does not establish the precise circumstances of the fire.
A Swift Response to Keep Welcoming Visitors
A replacement welcome point was announced from Tuesday 20 October at Le Rectangle, on the Saône side of Place Bellecour. The teams also highlighted the network of almost 50 accredited visitor information points and confirmed that guided tours were continuing for both individuals and groups.
This response deserves recognition. Behind a new address and services continuing are professionals adapting their work, sharing information and remaining available in difficult circumstances.
Visitors can also contact the teams on +33 4 72 77 69 69, by email at [info@lyon-france.com](mailto:info@lyon-france.com), or through the chat service on visiterlyon.com. Check the latest opening hours and visitor arrangements before travelling.
Discovering Lyon Through Its Places and People
For anyone planning a break, a few highlights offer a rewarding introduction without overloading the itinerary:
- Vieux Lyon and Fourvière, for Renaissance streets, Saint-Jean Cathedral, the basilica and Lugdunum’s ancient heritage. A guided tour provides valuable insight into this history. Plan your visit.
- Croix-Rousse, to explore the legacy of the *canuts*, Lyon’s silk workers, and a neighbourhood best enjoyed at a leisurely pace. Explore the neighbourhood.
- A museum visit and a taste of local cuisine, choosing between the Musée des Confluences, the Museum of Fine Arts or Gadagne, followed by a meal at a Lyon restaurant.
Upcoming Events to Keep in Mind
Equita Lyon, from 28 October to 1 November 2026, brings competitions, discoveries and equestrian entertainment to Eurexpo. Programme and tickets.
Époqu’Auto, from 6 to 8 November 2026, welcomes classic car and motorcycle enthusiasts, also at Eurexpo. Practical information.
The Contemporary Art Biennale, until 13 December 2026, offers an artistic journey across several venues in the metropolitan area. Plan your visit.
The Festival of Lights, from 5 to 8 December 2026, will offer a fresh perspective on Lyon’s squares and building façades. Official visitor information.
Hospitality Begins With People
The loss of the Pavilion means far more than a change of address. It affects those who worked there and the many visitors who made it part of their discovery of Lyon.
The swift response of ONLYLYON’s teams, guides and local partners is a reminder that hospitality begins with people. Their professionalism preserves that essential connection with travellers: a welcoming presence, helpful advice and a desire to share their city.
*This article is based on ONLYLYON’s statement and official event programmes. Check opening hours, access arrangements and availability before travelling.*
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